Choose an option below to get the support you need.
Contact Us
Have a question about your order, delivery, or product? Our support team is here to help.
| Support Option | Link |
|---|---|
| Contact Us | https://193.149.176.249.sslip.io/contact-us |
Returns & Exchanges
Please review the summary below before placing a return or exchange request.
Returns
| Topic | Details |
|---|---|
| Return window | Return requests must be submitted within 5 days of delivery. |
| Return charge | A return charge of ₹149 applies. |
| Refund mode | Eligible returns are issued as store credit and not as a monetary refund. |
| Store credit validity | Store credit is valid for 1 year. |
Size Exchanges
| Topic | Details |
|---|---|
| Exchange window | Size exchange requests must be submitted within 5 days of delivery. |
| First size exchange | The first size exchange for a regularly priced product is free; a pickup/shipping charge of ₹99 applies. |
| Exchange timeline | The complete exchange process normally takes 10–12 working days. |
| Second exchange | A second exchange for the same product is charged at ₹250. |
Sale Products
| Topic | Details |
|---|---|
| Returns | Sale products cannot be returned. |
| Size exchange | Size exchange is available subject to stock availability. |
Place a Return or Exchange Request
Use the official return/exchange portal to raise your request:
https://193.149.176.249.sslip.io/return-exchange-policy/
Read the Complete Return & Exchange Policy
For full eligibility rules, charges, exclusions, QC requirements, store credit terms and timelines, please read the complete policy:
https://193.149.176.249.sslip.io/policies/refund-policy
Access All Policies
You can access all DiamondLady policies here: